User guide
Setting up and running a store with Paddle.
Switching from another Paddle plugin
Move to this plugin from another Paddle gateway for EDD.
License, updates and upgrades
Activate your license, move from the free version, or switch from another Paddle plugin.
Your license key and updates
Activate your license for updates and support, and move it between sites.
Upgrading from the free version
Install Pro over Lite: nothing to migrate, and what Pro does on activation.
Taxes, invoices and duplicate webhooks
Double tax, invoice links that are not ready yet, and webhooks that arrive twice.
Frequently asked questions
Quick answers about products, discounts, payment methods, EDD Pro, checkout pages and more.
Test connection errors
What each Test connection message means and how to fix it.
Orders stay pending after payment
What to check when Paddle took the payment but the EDD order is still Pending.
Checkout problems
The “Checkouts are failing” warning, “Something went wrong” and a missing Paddle option.
Going live checklist
Seven checks to move from sandbox testing to real payments.
Troubleshooting
Fixes for pending orders, checkout errors, connection test messages and other common problems.
The order screen
The Paddle box on each EDD order: links, totals, invoices and a manual payment check.
Taxes and currencies
How Paddle handles sales tax and VAT, and which currencies each platform supports.
Several stores on one Paddle account
Run more than one EDD store on the same Paddle account safely.
Subscriptions
Selling EDD Recurring Payments subscriptions through Paddle: what is supported and how renewals, failures, pauses and cancellations sync.
Software Licensing
How license keys are created, extended and revoked with Paddle payments.
Refunds and chargebacks
Refund from EDD or from Paddle, and what happens when a customer disputes a payment.
Managing your store
Day-to-day use: the customer checkout, subscriptions, licenses, refunds, the order screen and taxes.
What your customers see
The checkout from your customer’s side, from cart to receipt.
Account and credentials
Status, account type, live and sandbox credentials, and the webhook row.
Checkout settings
Checkout style, theme, language, labels, icons, images and tax options.
Subscriptions, refunds and maintenance
Cancellation timing, customer links, uninstall clean-up and debug logging.
Webhook alerts
Turn on the Paddle Classic alerts that subscriptions, refunds and disputes need.
Settings reference
Every option on the Paddle settings screen, with its default and what it does.
Test the connection
Check that your saved Paddle Billing credentials work.
Set up Paddle Classic
Connect an older Paddle Classic account with your Vendor ID, API Auth Code and public key.
Vendor ID, Auth Code and public key
Copy your Paddle Classic credentials into WordPress and test them.
Set up the webhook
Let Paddle notify your store about payments, renewals and refunds, in one click or by hand.
Approve your website and payment link
Approve your domain in Paddle and set the default payment link to your checkout page.
Set up Paddle Billing
Connect a Paddle Billing account in five steps: keys, credentials, webhook, website approval and a connection test.