Known limitations

Updated

These are deliberate trade-offs, mostly set by how Paddle works.

  • One subscription per order and one subscription product per subscription; the checkout fails otherwise. Switching is turned off for Paddle subscriptions.
  • No amount or date changes. The gateway doesn’t declare subscription_amount_changes or subscription_date_changes: Paddle bills the recurring amount fixed at checkout, and price or date changes in WooCommerce are not sent to Paddle.
  • Pauses show immediately. A pause or suspension shows as on-hold in WooCommerce immediately, while Paddle pauses at the end of the paid period.
  • Pending-cancel is final here. Changes in Paddle to a subscription that is pending-cancel in WooCommerce (for example removing a scheduled cancellation) are not applied.
  • Off-cycle charges (origins subscription_charge, subscription_update) are noted on the subscription, not recorded as renewals.
  • Classic: subscriptions only in USD, EUR or GBP; trials are converted to days (month = 30, year = 365); cancel_timing applies to Billing only.
  • Paddle discount codes are turned off; WooCommerce coupons are used instead.
  • WooCommerce taxes should be off. Paddle calculates tax as merchant of record. With WooCommerce taxes on, buyers can be taxed twice, and Paddle-side refunds are recorded as amounts rather than on lines.
  • Refunds from Paddle never restock items. Classic refunds from Paddle are always recorded as amounts (Classic alerts don’t name lines).
  • Classic dashboard links (orders/detail/…, subscriptions/customers/manage/…) are best-effort.

Was this page helpful?