Refunds, renewals and webhooks

Updated

A refund did not show up in WooCommerce

WooCommerce is updated once Paddle approves the refund, which can take a little while. Classic accounts also need the Payment Refunded alert (and Subscription Payment Refunded for subscription payments).

Renewals or cancellations are not reaching WooCommerce

A webhook arrived twice, or out of order

That is normal for Paddle, and the plugin is built for it: payments, renewals and refunds are never recorded twice. Developers can read how in Concurrency and idempotency.

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